Kindness in healthcare

Nicki Macklin discusses kindness and leadership, covering how kindness in healthcare is different from simply "being nice".

Topics

Introduction.
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Defining kindness in healthcare.
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Different from simply "being nice”.
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Kindness, essential for patient care and outcomes.
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Is healthcare becoming "dehumanised, transactional, and cruel"?
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Repositioning "care" as the core purpose of healthcare systems.
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Healthcare education, preparing professionals for relational, compassionate care.
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Addressing unspoken norms and clinical culture.
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The role of boundaries in truly kind care.
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Kind and compassionate leadership essentials.
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Kind leadership - improve retention, reduce burnout, increase productivity.
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I have an unkind leader, what do I do?
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Take-home messages
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Take home messages

Reframe kindness - It's a skill, and is strongly linked to safety and wellbeing.
Kindness literally saves lives.
Systems need to remember that care is a value.
Share kindness as a value and help embed it in our organisations.
Culture change starts at the top - kind leadership is essential.

Presenter

Nicki Macklin

Occupational Therapist & Health Researcher

Nicki Macklin is a health researcher, educator, and advocate whose work focuses on kindness, leadership, and the human experience of healthcare. Her past work history includes working as an occupational therapist before becoming involved in primary health service design, delivery and evaluation. Nicki’s recent PhD explored how kindness is defined and practised in healthcare settings, and what conditions allow it to thrive, from healthcare teams to the boardroom. Nicki works alongside professionals, organisations, and regulatory bodies in health, insurance, and law settings to reframe kindness as a practical, accountable part of professional practice.