
In this episode, Dr Lucy O’Hagan explores how healthcare professionals navigate uncertainty in consultations, from diagnostic ambiguity to effective patient communication. It covers strategies for gathering information, using reasoning tools, and managing not knowing while maintaining patient trust.
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Take home messages
Resources
Presenter

Lucy is a GP, writer and mentor. She works at Oratoa Cannons Creek in Porirua, having previously been a rural GP for 20 years. She is a medical educator with RNZCGP including roles supporting struggling registrars and providing professional development to teachers. Lucy writes a column for NZ Doctor magazine, and recently recorded Waiting for Covid pandemic writings.