Assuming rapport

We know that the ability to establish rapport with clients, patients, members of the public, and each other is critical to our being above do our jobs effectively, reducing stress, minimizing conflict and confusion, and getting the best outcomes possible.

Good rapport means establishing trust, gaining confidence, having openness, and everyone benefiting from higher levels of cooperation.

Often, we don’t have the luxury of time and developed relationships. In emergency, critical, or time sensitive settings, our being able to establish that rapport in a short period of time is often critical to achieving positive outcomes.

In this (mostly) interactive session, participants will learn specific interpersonal, and face-to-face, communication techniques and strategies that will help them communicate more effectively and persuasively, with whoever they need to interact with - and whatever they need to talk about.