Mastering Health Literacy

In this episode, Carla White, a health literacy expert, discusses how clinicians can navigate challenging consultations involving medical misinformation and distrust of science. They explore practical communication strategies, the Ask Build Check model, and ways to build trust and understanding with patients.

Topics

Intro.
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Navigating health misinformation.
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Empathy and understanding patient concerns.
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Communicating risks and benefits.
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The role of trust in healthcare.
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Addressing patient autonomy.
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Effective communication strategies.
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Engaging with well-informed patients.
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Understanding patient perspectives.
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Fostering trust in healthcare relationships
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Health literacy misconceptions.
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Building trust in patient relationships.
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The Ask-Build-Check model.
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Take-home messages.
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Take home messages

Use the Ask-Build-Check model at the start to find out what you're working with.
Readiness to change - respect the uncertainty.
Be yourselves - Let people know how much you care.

Resources

Health Literacy NZ
Rauemi Atawhai – A guide to developing health education resources - Ministry of Health
Ask-Build-Check model SMS Toolkit

Presenter

Carla White

Director - Health Literacy NZ

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Carla has been working in adult literacy since 2003 and health literacy since 2009 with Workbase and now Health Literacy NZ. Her background is in organisational development and change management. She has worked in senior public sector policy and management roles and has a Bachelor of Business Management and an MA in Adult Literacy and Numeracy.

Carla has assisted health organisations to address the impact of health literacy on their systems, services, workforce, and clients. She has worked on many health literacy projects for the Ministry of Health, including supporting medicine adherence in the Rheumatic Fever Prevention Project, research and resources for the prevention and management of children's skin infections, improving screening rates for gestational diabetes mellitus and the review of child and maternal health resources.

Recently Carla has developed a health literacy professional development package for General Practitioners and Nurses aimed at improving participation in cervical screening. She has also carried out consumer research in the pharmaceutical industry and developed communication training and materials for health professionals to support medicine understanding and use.